Unity4 Teleservices, Sydney, NSW, is a provider of outsource call centre services, and owns a software system then enables them to use teleworkers from across Australia. It provides services such as outbound telesales, market research, database management, customer service, consultancy and seminar registration.

Unity4 has teleworkers situated all over Australia including Noosaville, Queensland, Tarcoola Beach, Western Australia, Katoomba, New South Wales, Woori Yallock, Victoria and Hobart, Tasmania.

Unity4 has been employing teleworkers since August 2000. Dan Turner, a consultant at Unity4 describes them as the core of their business. The high quality of teleworkers mixed with their world-first software and low overheads gives Unity4 a genuine point of difference in an overcrowded market. Unity4 believes that through the services of high quality teleworkers they have an industry advantage to provide an exceptional and cost-effective service.

The decision to use teleworkers came when Unity4 looked at the biggest challenges facing the outsource call centre industry. These included agent quality, availability and retention of employees. Teleworking provided a solution to all of these issues.

Dan believes that managing rapid growth can be a challenge. Unity4 has fifty teleworkers on its database and this is growing all the time. Unity4 is committed to matching the needs of its clients with the skills of the teleworkers.

Free teleworking brochure